"The only thing I disagree with is the reason you think the 'managing group' is doing what they are doing.[...] I do believe they have the game's best interests at heart and they put in a lot of effort"
Don't get me wrong, I don't think they are doing it intentionally. The problem is they are so far removed from newbies (new players) or "xenos" (players who love to play differently for the sake of playing differently). Because their perspective is one of disassociation from the newb or the xeno, the moderators' / developers' perspectives and ideas inevitably end up tilting game dynamics in their own interest rather than the new of 'different' players. Its a subconscious phenomenon like group think: you see, all groups of like-minded individuals demonstrate group think on a subconscious level - all types of organizations and institutions, from unions to political parties, to non-profit organizations, to video game designers, etc.. The natural tendency is to make whatever system they operate in to cater to the context they usually operate in and the style they are most familiar with. In the case of IC, it is a fam bank system, as a top-ranked fam filled with vip buddies. The game dynamics inadvertently comes to favor the outcome for players like them. It reinforces their position in their organization; the game (and you can say this about the 'game' in real-life communities as well) becomes more complex, more specialized, with steeper learning curves, and fewer opportunities for would be 'newbs' and 'xenos' to successfully enjoy their experience.
This tendency occurs not because the people in 'power' don't have the 'game's' best interest at heart, but because, inevitably, their perspective as veteran, 'specialist', or streamlined perspective prevents them from considering the newb or 'xeno' players' requirements for change according to their wants and needs.
In IC, the mods/developers aim is to create more vip features, stifle new tactics that might subvert their efforts to streamline what they think should be the ONLY way to play the game. You see this everywhere: it comes from a subconscious fear of losing hegemony over their respective realm, whether it is a corporation's market share, a politicians office, a union leader or employee's position, or a veteran gamer's reputation as a veteran player.
The result is, in IC just as it is in the real world, that the innovation that would suit the majority is thus never developed, and stagnation occurs. Due to stagnation, those in power end up losing anyway, either because their constituents start voting for another party, or their customers switch brands, or students strike and protest, or the public sentiment turns against the public service unions, or, in the case of IC, the gamer community goes and tries something else...