don't blame the mods who do more work than non-mods have insight into

blame a broken system that requires communication over irc with mods across various timezones

we are working to fix this with an improved system for requesting help.  hopefully will have something soon

Of course you are free to say what you want.  What I mean though is that people blaming them for "inactivity" have absolutely no idea what they are talking about.

Let me give you some perspective:

1) the staff has their own irc channel that is not #mod.  we use this to discuss problems, ideas, emergencies etc.  nobody but the staff has insight into what activity goes on there.  so judging mods' activity by what goes on in #mod is not accurate

2) the mods are constantly dealing with things behind the scenes.  they don't publicly discuss this nor do they expect praise for it

3) things like race changes were added by the mods themselves to support players.  they did not have to do this.

4) the current system is broken.  it's ridiculous that IRC is the official player-to-mod communication mechanism.  i've brought this up many times before

5) we are short on resources and the mods can only do so much.  adding more people to the team isn't going to solve the problem.  rather, we need to make their jobs easier.  see #4

In short, you have no idea what the mods do.  You are aware of their public interactions but in the end you have no grounds to say they "barely put any time in".  You simply do not have the facts to warrant a statement like that.

So yes, you can say what you want.  But that doesn't mean it is accurate.

That's the thing, there is this sense of dependency on regional mods.  That stems from the dependency on IRC.  Adding more Euro mods won't make things better, it will just be a band-aid over the root issue.  So no, fixing that won't fix the problem.

Just the same, "you need a more dedicated mod team" is nonsense.  You are in no place to accurately judge any staff member's level of dedication.  That is a call the current staff is responsible to make.

I appreciate your input, as we appreciate all input.  However, trashing the mods and talking about solutions like you know how things work when you don't isn't particularly helpful.  Still, your frustration is noted.

"can we actually get some mods that are around, not lazy and willing to work?"
"stop modding people that just want the status and the tag, its a bit pathetic"
"The euro mods in particular are not very good mods, not helpful. barely put any time in"

You are saying they are lazy and not willing to work, they just want the status and the tag and it is pathetic, and they aren't very good or helpful and barely put any time in.

I don't understand how that isn't trashing.

This is besides the point though.  Mods only being able to be there for the players through IRC is the main issue.  Currently if a mod can't actively chat on IRC it means they can't actively help a player.  That is the root problem.

If we can figure out alternate means of communication the situation will improve.  Mods across all timezones will have more time to help outside of when they can be on their comp to come into IRC.  This mean everybody's spread will improve.  The players will spend less time waiting for issues to be resolved.

If we give the current mods proper tools to do their job, the situation will improve.  That is where we should focus.

If you want to blame anybody, blame the devs (including me) for taking so long to get this done.

it's good that you aplogize. Just dont let it happen again

a mod with gf ?? NO WAY!!

did you read the konditions in tiny letters when you signed the kontrakt?

Was that the flaming streak that went over Russia today?

my point stands

no one said u cant have a social life insane. i think i pm'd u three times on separate occasions not just about race change the other day it was a market exploit i wanted to talk to someone about, infact it was 2. i ended up speaking to poley but he had to get off as obviously it was his bed time.
You don't reply fair enough you are busy, but the fact we have only 1 euro mod and the rest American/different time zones is a joke.

the "mod team" doesn't cater for everyone's needs, simple as that. So u can all jump on my back all u want i don't give a monkeys.

the team is as corrupt as ever, with its little circle of fan boys, like hawks someone speaks out and the claws come out, get some nail clippers.

parrot was a fine example of a decent mod, always endeavored to get shit done for people. No matter who they was or if he liked/disliked them. Something that cant be said atm Can it.

like i said my point stands. you need an active euro mod, and im not saying this because i want to get modded if anything its the total opposite, i just think more can be done on improving the customer service level the euros receive which isn't a lot as it stands

There are 3 euro mods, FD, InSaNe and Genesis, altho he has no idea what time zone he is in.

As pie said we have already acknowledged this problem and things are in the works to fix this.

oh snap

iv needed a mod all day, 12 hours infact...still noone to help me....

yes u have a point about communication, but still the mods arnt active it doesnt matter if u use irc or smth else the end result is going to be the same, period.

and dont you dare say the mods keep this game alive thats biasd, the players keep this game alive, without the players u wouldnt have a mod team.

i'll dare say what i want.  you asked for the same freedom did you not?

and yes the game is nothing without the players.  however the players have no responsibility to keep the game running.  they can gome and go as they please and that's fine.

the mods however take it upon themselves to manage the game on their free time.  often they give up the chance to play because they do not have enough time to do both.

do they keep the game alive?  absolutely.  the players can't play if the game doesn't run properly.  and that's what the mods are doing, keeping it running properly